Overview

All Personal Data Collected from This Site Complies with the Principles of the EU GDPR Data Protection Act 1998 And May 25, 2018. By Accessing This Site, You Agree to the Terms of This Privacy Policy and Consent to the Collection, Processing, Use or Transfer of Data as Set Out in This Policy. Personal data collected by Elevate are processed in accordance with the law on legal protection of personal data of the U.S. Courts and other legal acts. For the purpose of the processing personal data, Elevate may engage data processors and/or, at its sole discretion, hire other persons to perform certain functions on behalf of Elevate. In such cases, Elevate shall take necessary measures to ensure that such data is processed by the personal data processors in accordance with instructions of Elevate and applicable European Union legislation.  Elevate shall also require the personal data processors to implement appropriate measures for the security of personal data. In such cases, Elevate shall ensure that such persons will be subject to the non-disclosure obligation and will not be able to use this information for any other purpose, except to the extent necessary to perform the functions assigned to them.

 

Privacy Statement for Users 

This privacy statement applies to the processing of personal data of customers on Elevate’s platforms. Elevate is responsible for the processing of these personal data and takes your privacy seriously. Elevate therefore adheres to the requirements of the General Data Protection Regulation (GDPR) when processing personal data.

 

How we are Complaint with the EU GDPR Compliance Regulation 

This Is a Notice to Inform You of the Elevate Policy, and All Information That We Record About You. It Sets Out the Conditions Under Which We May Process Any Information That We Collect from You, Or That You Provide to Us. It Covers Information That Could Identify You (“Personal Information”) And Information That Could Not. In The Context of The Law and This Notice, “Process” Means Collect, Store, Transfer, Use or Otherwise Act on Information.

 

1. We Regret That If There Are One Or More Points Below with which You Are Not Happy, Your Only Recourse Is to Leave Our Site Immediately.

2. We Take Seriously the Protection of Your Privacy and Confidentiality. We Understand That All Visitors to Our Site Are Entitled to Know That Their Personal Data Will Not Be Used for Any Purpose Unintended by Them and Will Not Accidentally Fall into the Hands of a Third Party.

3. Elevate Undertakes to Preserve the Confidentiality of All Information You Provide to Us, And Hope That You Reciprocate.

4. Our Policy Complies with the California Courts Accordingly Implemented, Including That Required by the European Union General Data Protection Regulation (GDPR) And Data Protection Regulation.

5. The Law Requires Us to Tell You About Your Rights and Our Obligations to You in Regard to the Processing and Control of Your Personal Data.

6. Except As Set Out Below, We Do Not Share, Or Sell, Or Disclose to a Third Party, Any Information Collected Through Our Site.

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The Operations of Elevate Are in Accordance with the European Union's General Data Protection Regulation (GDPR), Effective May 25, 2018. Elevate Has Made the GDPR A Priority, And We Are and Have Always Been Fully Aligned with the Regulation's Intended Result: The Protection of Your Privacy and Personal Data.

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What Data We Collect and How 

When you visit our site and sign up, we collect different information from you already when you are visiting us and when you contact us over our contact forms, live chat or use any of our pop-ups that offer sales assistance

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What Personal Data We Process and Why

Elevate processes your personal data because you use our services. We use the following personal data for the following purposes.

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1. We process the following personal data in the onboarding process:

   • Name

   • Email Address details

   • Contact details

2. To improve your experience

3. To send you useful information like new features and Privacy updates

4. If you are using Elevate, you most likely have already agreed to the following privacy policies that apply Instagram Policy, Facebook Policy, Google Analytics Policy, YouTube Analytics Policy, Google Ads Policy, Firebase Policy, Google Account Policy and Terms of Service

5. Payment Information:  We collect certain payment and billing information when you purchase certain paid Services through our payment gateway partner, Stripe.  You might also provide payment information, such as payment card details, which we collect in person.

6. Fraud prevention: We process some of the above personal data also to prevent fraud and other forms of misuse. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Elevate (fraud prevention) as defined in the GDPR.

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What Information Do You Share?

Elevate will never directly share your information with any business, service, or corporation that is not used for Elevate services. We do not sell Client Information to third parties. Except where we otherwise obtain your express permission, we share your Client Information with third parties only under the limited circumstances stated below.

• Credit card authorization companies receive the credit card number and other personal identifying information only to verify the credit card numbers and process a transaction.

• Client Information is subject to disclosure in response to judicial or other governmental subpoenas, warrants and court orders served on Elevate in accordance with their terms, or as otherwise required by applicable law.

• Client Information is subject to disclosure to protect our rights or property, to enforce the provisions of our Privacy Statement and Terms of Use, and/ or to prevent harm to you or others.

• Client Information may be disclosed and transferred if Elevate or its business is sold or offered for sale to another company or person(s). Bankruptcy Laws is filed by or against Elevate, or if Elevate becomes subject to an order of appointment of a trustee or receiver.

• If you communicate with us via email, we will share your correspondence, including any Client Information provided in the email, with employees, volunteers, representatives or agents most capable of addressing your correspondence. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and may subsequently retain your communication for our records.

Except where we are compelled by law to disclose your Client Information, you have a right to choose whether we disclose your Client Information to a third party or use your Client Information for a purpose incompatible with the purpose(s) for which it was originally provided or subsequently authorized by you. Except where we are compelled by law to maintain your Client Information, you also have a right to disclose whether we keep your Client Information.

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Personal Data Access, Rectification, and Erasure

You have the right to access all personal data we collect about you, as well as to request that we rectify or erase your personal data. If you feel that we are processing your personal data without a valid legal basis or that we are processing personal data that are not relevant for our selection process, please contact us. You can contact admin@elevate-hk.com. Elevate will respond to your request as soon as possible, and in any case no later than four weeks after receiving your request.

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Tips, Questions, and Complaints

If you have any other questions or complaints about the processing of your personal data, we will be happy to talk to you. And we would also like to hear from you if you have tips or suggestions on how to improve our privacy policy.

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How we store and secure information we collect

Data Security and Storage

We use industry standard security measures to prevent the loss, misuse and alteration of the information under our control. However, we cannot guarantee that our security measures will prevent "hackers" from illegally obtaining this information. We will store and maintain your personal information for as long as necessary

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1. For the purposes for which it was collected;

2. To meet our current and future legal obligations, including compliance with our records retention practices; and

3. As permitted to meet our legitimate interests. Our Services are hosted in the United States and we maintain your information in the United States and elsewhere on the cloud.

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If you are outside the United States, you agree to have your data transferred to and processed in the United States and elsewhere. When we transfer personal data outside of the European Economic Area, we ensure an adequate level of protection for the rights of data subjects based on the adequacy of the receiving country's data protection laws and contractual obligations placed on the recipient of the data. A copy of these safeguards may be made available by writing to us at the address provided in the Contact Information section below.

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How Long We Keep Information

How long we keep information we collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

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Data Retention

We store the information we collect about you for as long as is necessary for the purposes for which we collected it, and in accordance with our legal obligations and legitimate business interests.

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How To Access and Control Your Information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.

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Your Choices:

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.  Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. For all other requests, you may contact us as provided in the Contact Us section to request assistance. Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.  

Request that we stop using your information:  In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so.  For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy.  Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below.  When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable).  If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.

Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.  Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.

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Security

Elevate takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: admin@elevate-hk.com

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Data Protection Authority

Besides the option of lodging a complaint with us, you have the right to lodge a complaint with the relevant supervisory authority for the protection of personal data. To do so, contact the supervisory authority directly.

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Contact Details

If you have any complaints or queries regarding about our Privacy policy please send us a message here admin@elevate-hk.com.